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At Ceylon Typicals, your satisfaction is our top priority. If you have any questions, comments, or product requests, we’re here for you 24/7 via email or live chat. We promise to respond within 24 hours and will do our utmost to assist you. Don’t hesitate to reach out – we love hearing from our customers and are dedicated to ensuring your complete satisfaction with every purchase.
Opening Hours
Note: We are closed on Public holidays and Poya days.
Frequently Asked Questions!
Our spices and agricultural products are sourced directly from the lush regions of Sri Lanka, known for their rich soil and ideal climate conditions. This ensures that our products, such as Ceylon cinnamon, cloves, and tea, are of the highest quality. We work closely with local farmers who follow traditional farming practices, maintaining the authenticity and superior flavor of our products.
Quality is our top priority. We implement stringent quality control measures at every stage of production, from farming to packaging. Our products are harvested at peak freshness and undergo rigorous testing for purity and flavor. Additionally, we are certified by relevant international quality standards, such as ISO and HACCP, to ensure our products meet global quality benchmarks.
Yes, we offer a variety of packaging options to cater to the diverse needs of our clients. Our packaging ranges from small retail packs to bulk packaging for wholesalers. All packaging materials are food-grade and designed to preserve the freshness and aroma of our products. Custom packaging options are also available upon request to align with our clients’ branding requirements.
The minimum order quantity varies depending on the product and packaging type. For most spices, the MOQ is typically around 100 kilograms, while for tea, it may start from 50 kilograms. However, we are flexible and willing to discuss specific requirements to accommodate the needs of both small and large buyers.
We have a robust logistics network to ensure timely delivery of our products worldwide. Our team handles all aspects of shipping, including export documentation, customs clearance, and compliance with international shipping regulations. We offer multiple shipping options, such as air freight for urgent deliveries and sea freight for larger orders, ensuring cost-effective and reliable service.
We offer flexible payment terms to accommodate our clients’ needs. Typically, we require a 50% deposit upon order confirmation, with the remaining balance due before shipment. We accept various payment methods, including bank transfers (TT) and Letters of Credit (L/C). For long-term clients, we may discuss customized payment terms.